Policy Agreement

Price, specifications and terms of offers are subject to change without notice. IDM Print Shop is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. IDM Print Shop does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. IDM Print Shop reserves the right to refuse service to anyone.

• Payment Methods
• Visa
• Mastercard
• Discover
• American Express
• No Purchase Orders, Fax or C.O.D. orders please unless you are an account holder. Account holders must be located in South Carolina. Please accept our apologies but we do not accept international credit cards at this time.

• Shipping Methods
• UPS / Fedex / DHL - 5 to 7 business days + 24-48 hours to process the order.
• All orders require 24-48 hours processing time before shipping.
• IDM Print Shop does not process orders during weekends.
• No deliveries will be made on Saturday or Sunday.
• IDM Print Shop does not guarantee same day shipping.
• IDM Print Shop does not offer International/Canadian shipping options at this time.
• All orders shipped within SC will be charged sales tax.
• Exact delivery times cannot be guaranteed.

Price Matching
IDM Print Shop does not price match competitors but will honor our advertised prices on any website we advertise on. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.

Cross-Ship
All items may be cross-shipped if the following criteria is met: 1. The customer first agrees to purchase the replacement item. 2. The same make/model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to IDM Print Shop.

Under no circumstance will IDM Print Shop cross-ship merchandise beyond 30 days from the original invoice date.

Gifts
IDM Print Shop offers complimentary customer appreciation gifts with the purchase of selected merchandise. On the product page of qualified merchandise, choose your preferred Customer Appreciation Gift via radio button and click the item's Add to Cart button. Both the product and the gift item will be added to your cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a gift to your cart, an intermediary page will be promoted to provide you with a second chance. Gift offers valid only while supplies last.

Promo Codes
IDM Print Shop will sometimes furnish an alphanumeric code that can be used for promotions on our web site These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the IDM Print Shop web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Mail-in Rebates
For your convenience, IDM Print Shop does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Sales Tax
Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within South Carolina will be charged applicable sales tax according to your area's tax rate.

Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. Levels and Lasers and items over $250.00 must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform IDM Print Shop of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly. IDM Print Shop SATISFACTION GUARANTEE - IDM Print Shop offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except lasers, GPS units, and levels or any individual items over $250.00.

Physical Damage Policy
Physical damage to any product purchased at IDM Print Shop will effectively void warranty coverage. Improper Installation of ink or printheads cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.

Restocking Fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Technical Support
IDM Print Shop does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at idmfirm.com/shop.

Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. IDM Print Shop does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Rush processing
IDM Print Shop does not offer rush processing at this time.

Order status
IDM Print Shop will keep you informed of your order status via e-mail. All tracking information will be emailed to your IDM Print Shop ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

Privacy
IDM Print Shop respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from IDM Print Shop are updates to any recent orders and/or returns.

Change orders
You may request a change to your order provided the order has not already been charged to your account. Please call 1-800-390-1119 during IDM Print’s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel orders
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-843-379-1198 during IDM Print’s hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Resellers
Unfortunately, we do not currently have a reseller or discount program available at this time. IDM Print currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.

Product listings
IDM Print Shop strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, IDM Print Shop shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from IDM Print Shop are provided as resources to customers looking for additional information and/or professional opinion. IDM Print Shop does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions
IDM Print Shop is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, IDM Print Shop puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. IDM Print Shop relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, IDM Print Shop will not be held responsible for product revision changes.

IDM Print Shop Purchase Agreement
By accepting delivery of any product delivered from IDM Print Shop ("IDM FIRM LLC"), you ("Customer") agree to be bound by the terms and conditions listed below. You and IDM Print Shop agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and idmfirm.com/shop. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from idmfirm.com/shop.

1. WARRANTIES; ALL PRODUCTS SOLD "AS-IS" OR "WITH ALL FAULTS"
IDM PRINT SHOP IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY IDM PRINT SHOP ARE NOT MANUFACTURED BY NEWEGG.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). IDM PRINT SHOP ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. IDM PRINT SHOP MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. IDM PRINT SHOP DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH IDM PRINT SHOP ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR NEWEGG.COM, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

2. LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES IDM FIRM’s (IDM Print Shop) MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. IDM PRINT SHOP SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. IDM PRINT SHOP SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT IDM PRINT SHOP HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

3. Recordings
IDM Print (IDM FIRM LLC) does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with IDM Print unless Customer has provided clear and conspicuous notice to IDM FIRM LLC and has received prior written consent from IDM FIRM LLC.

4. GENERAL TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon IDM Print Shop until it is accepted; IDM Print Shop must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Newegg.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges
Your total cost for purchase of any product will include shipping and handling charges shown on the IDM Print Shop invoice.

Title; Risk of Loss
IDM Print Shop will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. IDM Print Shop reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow IDM Print Shop to sign appropriate documents on Customer's behalf to permit IDM Print Shop to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. IDM Print Shop will advise Customer of estimated shipping dates, but IDM Print Shop will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between IDM Print Shop and Customer shall be governed by the laws of the State of SOUTH CAROLINA, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. IDM Print Shop and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against IDM Print Shop that is more than one year after the date of the applicable invoice.

Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable South Carolina law.

Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement
These terms and conditions, together with IDM Print Shop’s invoice regarding the products ordered by Customer, are the complete and exclusive agreement between IDM Print Shop and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between IDM Print Shop and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.